Do you want to receive a copy of standard emails sent from Artwin Live, such as a booking contract or an invoice? You can turn this on or off per email template with Send me a copy (BCC) by default.
The copy always goes to the sender address used for that email. The chosen sender also determines who receives the copy. BCC means that other recipients do not see the address of the copy recipient in the recipient list.
Turning automatic copy on or off
- Go to Account settings and open Email templates.
- Select the language for which you want to adjust the template.
- Open the correct tab: Planning, Contracts, Invoices, or Miscellaneous.
- Click on the edit icon next to the desired template, such as Send booking contract.
- Check Send me a copy (BCC) by default to receive a copy by default. Uncheck it to turn this off.
- Check under Default sending address which sender is selected.
- Click on Save in the template window. Then also click on Save on the email templates page to save your changes.
Repeat these steps for each template you want to adjust. For example, you might want to receive copies of sent contracts but not copies of reminders. Do you use templates in multiple languages? Then check the copy setting for each language used.
Which sender can you choose?
Under Default sending address you choose the address that the template uses. The choices you see depend on the email settings of your account.
- Agent's email address: Artwin Live uses the email address of the agent who is considered the sender for this shipment. If a specific sending address has been set up and verified for that agent, that address can be used. The copy goes to the used address of this agent.
- Company email address: Artwin Live uses the set sending address of the company account. The copy will arrive at that company address. If no usable company sending address is set up, Artwin Live will use the available account or agent address.
- A specific email address: if multiple sending addresses are available, you can choose an address that is listed by name and email address. The email will use that address and the copy will go to the same address. In this situation, the available addresses are displayed separately instead of the general choice Company email address.
For example, if you choose a general office address as the sender, that mailbox will receive the copy. Therefore, the copy does not automatically go to your personal mailbox just because you clicked the send button.
One sender for all templates
Under Email settings, you can overwrite the Sender address for templates with Overwrite sender address. If a sender is selected there, all template emails will use that choice. This setting takes precedence over the default sending address within each template. The BCC copy will also go to the address based on that general choice.
Do you want to choose a sender for each template? Then select Use email address per template there. The copy setting remains separately adjustable per template in both cases.
Good to know
You can adjust the choice when sending. If the sending window shows Send a copy to myself or Send copy to myself, you can adjust the checkmark for that one shipment. If you also choose a different sender there, the copy will go to that sender address.
The chosen address remains the address for the copy. If Artwin Live sends the email via its own system address and uses your chosen address as the reply address, the copy will still go to your chosen address.