With Mollie Connect, clients can pay invoices from Artwin Live online. Artwin Live creates a Mollie payment link for an outstanding invoice and automatically processes a successful payment on the invoice.
The available payment methods, such as iDEAL or credit card, are determined by your Mollie account and the payment methods activated there.
Before you start
You need a verified Mollie account before customers can pay invoices through Mollie.
If you do not have a Mollie account yet, or need help with verification, payment methods, payouts, or your Mollie profile, please contact Mollie Support.
Mollie determines which payment methods are available and may charge transaction fees for this. Your bank may also charge fees. Additionally, Artwin Live displays the transaction fees that Artwin Live charges per successful payment in the settings.
Linking Mollie
Go to Account settings > Integrations and AI > Mollie Connect.
- Check the message at Connection status.
- Click on Connect Mollie.
- Log in to Mollie and grant permission to link your Mollie profile.
- Return to Artwin Live and verify if the status shows Mollie Connect is connected.
- Click on Save when you have also adjusted settings on this page.
Only the account owner who is logged in can make the connection. Employees or agents without this role therefore do not see a button to start the connection.
After a successful connection, Artwin Live displays the selected Mollie profile and the configured Test mode. These fields are for verification. You manage the profile and the test environment yourself in Mollie.
Manage the Mollie connection
When Mollie is connected, the following actions are available:
- Renew connection: re-reads the data from the linked Mollie profile. Use this, for example, after changing the profile in Mollie.
- Reconnect Mollie: go through the Mollie login again when permission or connection needs to be restored.
- Unlink: stops using Mollie Connect for new payment links. Existing invoices and payments remain stored in Artwin Live.
If you see an error message under Last error, try renewing the connection first. If the error persists, check your Mollie account or contact Mollie Support.
Set payment confirmation
With Send payment confirmation when the invoice has been paid, you determine whether Artwin Live automatically sends a payment confirmation to the invoice recipient after a successful Mollie payment.
The content of this message comes from your email template for payment confirmations.
If you disable this option, the payment will be recorded on the invoice, but no payment confirmation will be automatically sent.
How does online payment on an invoice work?
For an invoice with an outstanding amount, Artwin Live can make a Mollie payment link available when the invoice is displayed or sent.
The payment link:
- is linked to the outstanding amount, the currency, and the description of the invoice;
- is intended for a single payment;
- is valid for a maximum of three months;
- appears as Pay invoice online on the invoice or PDF;
- is available in invoice and reminder emails via {{paymentlink}}.
In the standard email templates, the payment link is automatically displayed when it is available.
If you use your own invoice or reminder templates, leave the variable {{paymentlink}} intact if you want customers to pay online from the email as well.
An invoice without an outstanding amount does not receive a new payment link. When Mollie Connect is not linked, Artwin Live cannot create a new payment link via this integration.
Paying with iDEAL, credit card, and other payment methods
The customer opens the payment link and selects from the payment methods available for your Mollie profile in Mollie.
This could be iDEAL or credit card, but the actual options depend on the settings and availability in your Mollie account.
You manage these payment methods in Mollie and not in Artwin Live.
When the customer pays
As soon as Mollie reports a payment as successful:
- a payment is added to the invoice with the description Paid via Mollie;
- the paid amount is processed in the outstanding invoice amount;
- the payment becomes visible in the invoice's payment history;
- when this setting is enabled, a payment confirmation is automatically sent.
In the case of a partial payment, the remaining amount remains outstanding.
If Mollie confirms the same transaction again, the payment will not be added again.
Check payment status
Use the invoice in Artwin Live as a source for the payment status.
There you can see the outstanding amount and the recorded payments. This way you can check if a Mollie payment has been processed correctly.
Good to know
- Check the Mollie profile. Especially when your organization uses multiple Mollie profiles, it is important that the correct profile is linked.
- Payment methods are determined by Mollie. iDEAL, credit card, and other methods must be available and activated within your Mollie account.
- Unlinking does not remove history. Existing invoices and received payments remain stored in Artwin Live.
- A paid invoice does not receive a new payment link. There must be an outstanding amount.
- The payment status is on the invoice. Always check the current outstanding amount and the payment history there.
For questions about onboarding, verification, payment methods, payouts, or issues with Mollie, you can contact Mollie Support. For questions about the setup or display of Mollie Connect in Artwin Live, use the normal Artwin Live support route.